PAPU SG: LETS PLACE CUSTOMERS AT THE CORE OF POSTAL OPERATIONS

Dr. Sifundo Chief Moyo, the Secretary General of the Pan African Postal Union, during the 44th PAPU Day Commemorations held in PAPU Tower in Arusha today, has emphasized the significance of efficient customer service management in the continually evolving landscape of postal operations.

The saying ‘Customer is King’ should serve as inspiration for our Postal Actors, propelling the initiative to nurture customer relationships, achieve operational excellence, and instill confidence in our services. The postal service acts as a cornerstone for developing and fostering a culture of accountability and continuous improvement within our postal networks.

Dr. Moyo stated, “The observance of Pan-African Post Day echoes the enduring spirit of collaboration and resilience embedded within the postal networks that have facilitated communication, commerce, and cultural exchanges across our diverse lands for generations.”

He further noted that, at the heart of every efficient postal service, there lies a robust mechanism addressing customer expectations with expediency, fairness, and transparency. Establishing an efficient customer management system is not merely an administrative endeavor but a testament to our zeal and dedication to providing seamless experiences to our customers and promptly addressing their concerns.

PAPU Day holds true Pan African profound significance, honoring the legacy of connectivity, innovation, customer satisfaction, and socio-economic development that postal services have fostered throughout Africa.